Returns Policy

Effective Date: 01/01/2025
Version: [v1.0]

We want you to be satisfied with your purchase from Office Specialties Ltd T/A OSWorkplace. Please read the following terms carefully.

1) Inspection on Delivery

• Customers must inspect all deliveries immediately upon arrival.
• Any picking errors, shortages, or damages must be reported to us within 24 hours of receipt.

2) Returns Window

• You may return items within 10 days of delivery for a full credit (subject to conditions below).
• After 10 days, we may accept goods back at our discretion, but not at full credit value.

3) Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Food and drink products
• Any other items marked as non-returnable at the time of purchase

4) Restocking Charges

• Some items may be subject to a 20% restocking fee.
• Please check with Customer Services before returning goods:
  Tel: 01750 720745
  Email: info@osworkplace.co.uk

5) How to Initiate a Return

To start a return, you can:

• Email: info@osworkplace.co.uk
• Call: 01750 720745
• Use the Contact Form on our website

Please provide:

• Your order number
• Details of the item(s) you wish to return
• Reason for return

6) Condition of Returned Goods

• Items must be unused, in original packaging, and in resalable condition.
• We reserve the right to refuse returns that do not meet these criteria.

7) Refunds & Credits

• Approved returns will be credited to your account or refunded via the original payment method.
• Deductions may apply for restocking charges or if goods are returned outside the 10-day window.

8) Questions

For any queries about returns, please contact:
Customer Services
Tel: 01750 720745