Delivery Policy

Effective Date: 01/01/2025
Version: [v1.0]

We aim to provide fast and reliable delivery for all orders placed with OSWorkplace. Please review the following details carefully.

1) Delivery Options

1.1 Next Business Day Delivery

• Most products are available for next business day delivery, provided:
  • The item is in stock
  • The order is placed before 5:00 pm (Monday–Thursday)
• Orders placed after 4:00 pm on Friday will be delivered the following Tuesday.
• Delivery times: Monday to Friday, 9:00 am – 5:00 pm
• Excludes public holidays.

1.2 3–5 Business Day Delivery

• Applies to:
  • Furniture
  • Large technology items
  • Safes
  • Certain business machines
• Delivery times vary; check the product page or contact Customer Services on 01750 720745.

2) Delivery Costs

• Free UK delivery on orders over £35 (ex VAT)
• Orders under £35 (ex VAT): £5.00 delivery charge
• Outside UK Mainland (Scottish Islands, Isle of Man, Channel Islands): Surcharges apply—contact us for rates.

3) Delivery Restrictions

• We do not deliver to PO Box addresses
• All deliveries require a signature to ensure safe receipt.

4) Furniture Delivery & Installation

• Delivered by a specialist team within 6–10 business days
• Includes:
  • Advance notification of delivery date and time
  • Call one hour before arrival
  • Full installation and removal of packaging
  • Area clean-up after completion
• 24 hours’ notice required to amend or cancel delivery
• Charges calculated at checkout.

5) Multiple Items

• If all items qualify for next-day delivery, they will arrive together.
• Mixed orders (next-day and 3–5 day items) will arrive on separate days.

6) Delivery Times

• Standard delivery: Monday–Friday, 9:00 am – 5:00 pm
• Business account customers: We will try to accommodate AM/PM slots and specific delivery points within the Scottish Borders only.
• Timed deliveries outside the Scottish Borders are not available.

7) Missed Deliveries

• If you are unavailable:
  • Another person in your office may sign on your behalf
  • If no one is available, the courier will leave a calling card with instructions to rearrange delivery
  • Couriers usually attempt a second delivery before requiring you to contact them.

8) Tracking

• You can check your order status in the My Account section of our website.